Frequently Asked Questions

Find the answers to frequently asked questions about The Future of Employee Experience Summit.

The health and safety of our customers, partners, employees and the overall community is always our top priority. Due to the growing concern around the coronavirus (COVID-19), and in alignment with the best practices laid out by the Centers for Disease Control, World Health Organization, and other relevant entities, we have decided to cancel the in-person component of The Future of Employee Experience Summit and instead present it exclusively online.

Yes, all current registrants were issued full refunds on March 5, 2020 to the original form of payment. If you have not received a refund confirmation email, please contact us.

All hotel reservations made within our room block at the Kimpton Hotel Van Zandt have been cancelled without penalty.

We sincerely apologize for any inconvenience the cancellation of The Future of Employee Experience Summit in Austin may have caused.

Please note, you will be fully reimbursed for your conference pass. We have canceled all hotel reservations booked within our hotel block at the Kimpton Hotel Van Zandt, and you will have no financial obligations for your lodging.

However, all attendees are solely responsible for their travel arrangements to and from the event.

We encourage you to reach out to your airline directly to request a refund, credit, or waive fees for your flight to Austin. Please reference this article around exceptions airlines are currently providing.

For those that have already registered, registration fees have been fully refunded, and we will automatically register you for our No Cost, No Travel online event. If you have not yet registered, you can do so here.

Registration for the online event is free of cost.

No, there's no deadline. You can register online through the start date and time. We will also be making the content available on-demand for a period of 90-days. So should your schedule prevent you from attending on the live day, we encourage you to proceed with registration so you will receive the details on how to access the recordings.